Hemat138 takes every aspect of our members' personal data protection seriously. This Privacy Policy clearly explains how we collect, use, store and protect your information — in line with the data protection laws in force in Malaysia.
Six core principles that underpin how hemat138 handles your personal data
All data transmitted between your device and hemat138's servers is protected with 256-bit SSL encryption — the same security technology used by leading banking institutions.
Hemat138 only collects data that is genuinely necessary for platform operations and regulatory compliance. No excess data is collected without a sound and disclosed reason.
Your personal data is never sold, rented, or shared with external marketing parties without your explicit consent. Your privacy is not a commodity to us.
You have full rights to access, correct, download, or request deletion of your personal data at any time through the hemat138 account panel.
Your data is stored on servers protected by multi-layered firewalls, strict access controls, and 24/7 security monitoring. Internal access to member data is restricted and regularly audited.
If any security incident occurs that affects your data, hemat138 is committed to notifying you within 72 hours in accordance with our established incident response procedures.
Hemat138 is a trusted online betting and casino platform used by hundreds of thousands of players in Malaysia. We understand that your trust in us depends not only on the quality of the games we offer, but also on how we handle your personal information with full integrity and responsibility.
This Privacy Policy provides a detailed explanation of our data collection and usage practices. It covers all your interactions with hemat138 — whether through our website, mobile app, or customer support channels. This document is written in clear, plain language so you truly understand what happens with your data.
We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards. Any enquiries regarding this policy may be directed to our privacy team at any time.
Hemat138 collects your personal information through several channels — during account registration, daily platform use, the identity verification (KYC) process and interactions with our support team. The following are the categories of data we collect:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Identity verification (KYC), AML compliance |
| Contact Data | Email address, mobile phone number | Account communications, 2FA security |
| Financial Data | Bank account number, bank name, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Account security, fraud detection |
| Usage Data | Wagering history, games accessed, session duration | Platform enhancement, responsible gaming compliance |
| Communication Data | Live chat records, support emails, complaint tickets | Complaint resolution, service enhancement |
The personal data we collect is used solely for legitimate, clearly stated purposes. We do not use your data for any purpose you have not consented to. Below is a detailed breakdown of how your data is used:
Any use of data beyond the purposes stated above will require fresh consent from you. hemat138 will not make automated decisions that significantly affect you based solely on automated data processing without human intervention.
Hemat138 does not sell, rent or transfer your personal data to third parties for their own marketing purposes. However, there are certain situations where data sharing is necessary for the proper operation of the platform:
All third parties that receive your data are required to comply with privacy policies equivalent to or stricter than our own. Binding written agreements are enforced to ensure ongoing protection.
Protecting your personal data from unauthorised access, loss, or misuse is hemat138's top priority. We apply a multi-layered security approach covering both technical and organisational aspects:
Hemat138 uses cookies and similar tracking technologies to enhance the user experience, understand how our platform is used and ensure the security of your login sessions. The following are the types of cookies we use:
You can manage or disable non-essential cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our platform.
As a hemat138 member, you hold the following rights regarding your personal data. We fully respect these rights and are committed to facilitating their exercise:
You have the right to obtain a copy of your personal data held by us at any time.
You may request the correction of any inaccurate or incomplete data.
You have the right to request deletion of your personal data, subject to applicable legal retention obligations.
You may request that we restrict the processing of your data in certain circumstances permitted by law.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
To exercise any of the above rights, contact our privacy team via live chat or our support email. We will process your request within 30 business days.
Hemat138 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations. The following are our data retention period guidelines:
Once the retention period expires, your data will be securely deleted or anonymised using deletion procedures that ensure the data cannot be recovered.
Hemat138 is a betting platform strictly restricted to individuals aged 18 and above only. We do not intentionally collect or process personal data from individuals under the age of 18.
All prospective members are required to verify their age during registration and through the KYC identity verification process. Should we find that a minor's personal data has been collected unintentionally, we will delete that data immediately and close the account in question.
Hemat138 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or technological advancements. Any significant changes will be communicated to you via:
Continued use of the hemat138 platform after policy changes take effect constitutes your acceptance of the updated version. If you disagree with any changes, you have the right to close your account and request deletion of your data.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the hemat138 privacy team is ready to assist you.
You can reach us via:
Register your hemat138 account today and enjoy a safe, transparent, and exciting wagering experience. Your personal data is always protected to the highest security standards. Over 500,000 Malaysian players have trusted us.